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Customer relationship management has significantly impacted all the organizations that have included them in their business model. Businesses were able to increase sales have better customer service had good client retention. In this course, you will be understanding customer relationship management, its benefits, the main components, and I will also be understanding the CRM process. This course will also be discussing the roles and responsibilities of the customer relationship managers and, in the end, will be discussing the examples of CRM
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00:00:00 Introduction
00:04:57 What is Customer Relationship Management?
00:09:28 Benefits of CRM
00:19:31 Main Components of CRM
00:32:27 CRM Process
00:38:19 What do Customer Relationship Managers do?
00:43:10 Examples of CRM
00:46:03 Summary
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This class was so amazing and easy to understand.thank for the notes to .
Thank you.
Can u also tell the importance of marketing CRM
Very helpful
Classification of CRM application??
Sir big fan
Sir big fan
Doubt at 20:13 from the COMPONENTS OF CRM
CRM is meant for customer relationships so why people management is required for the employees rather than for the customers?
This is so clear and well explained
Thanku
Can you please cover service quality crm implementation also….plz
All clear thank you so much
Thank you so much
Can you pls sir provide me pdf of this course material? which are available in great learning application's free course
HOW DARE YOU MAKING BAD VIDEO!!!!!!!!!!!!!!!!!!